1. Overview
This Refund Policy applies to services purchased directly from BitsServer IT Lab, including cloud infrastructure, VPS hosting, web and mobile development, cybersecurity, and IT consulting engagements. Specific refund terms agreed in a signed proposal or service agreement take precedence over this general Policy.
2. Project-Based Services
For fixed-scope engagements (e.g. website or application development), deposits and milestone payments are generally non-refundable once work has commenced, reflecting time and resources already allocated. Refund eligibility for undelivered milestones will be assessed on a case-by-case basis.
3. Hosting & Subscription Services
- New hosting or VPS subscriptions may be eligible for a refund if cancelled within 7 days of initial purchase, provided the service has not been substantially used or provisioned beyond standard setup.
- Renewal payments for ongoing subscriptions are generally non-refundable once the new billing cycle has started.
- Domain registrations, third-party licenses, and pass-through costs paid on your behalf are non-refundable.
4. Cybersecurity & Consulting Engagements
Time-based consulting and cybersecurity assessments are billed for time and resources delivered. Refunds are not available once an assessment, audit, or consulting session has been carried out.
5. How to Request a Refund
To request a refund, contact our support team with your order details and reason for the request. We will review your request and respond within a reasonable timeframe, generally within 7–10 business days.
6. Non-Refundable Circumstances
- Change of mind after work has already begun or been delivered.
- Failure to provide necessary access, content, or approvals that delayed a project.
- Violations of our Terms and Conditions resulting in service suspension.
7. Chargebacks
We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider, so that we can attempt to resolve the issue promptly.
8. Changes to This Policy
We may update this Refund Policy from time to time. The version posted on this page at the time of your purchase governs that transaction unless otherwise agreed in writing.
9. Contact Us
For billing questions or refund requests, reach out to:
BitsServer IT Lab
Headquarters: Multan, Punjab, Pakistan
Zonal Office: Abu Dhabi, United Arab Emirates
Email: [email protected]
Phone: +92 300 0069607